Training and Support

All SmartyGrants subscriptions come with a range of complimentary training and support:

• FREE access to SmartySkills, the SmartyGrants learning management system (LMS).
• FREE access to the SmartyGrants Help Hub, a source of comprehensive written documentation and videos on all functionality.
  
• FREE access to peer support through our Grantmaking Forum.
• FREE access to email support when you contact our Support and Training Team.
• FREE monthly update on scheduled functionality updates/releases, upcoming training and grantmaking news
• FREE online access to details of scheduled maintenance and unexpected incidents (automatic email updates also available via optional subscription service)

Custom training can also be arranged and SmartyGrants Managed Services can be engaged for customers who are short on time or have complex needs.

Training and support are provided by real-life humans who are SmartyGrants experts and grants experts, who care about and respect your needs and timelines, and who take seriously their obligations to meet agreed response time targets.

SmartySkills is the official SmartyGrants education and training program.

The SmartySkills learning management system (LMS) comprises a series of high-quality, regularly updated online courses for SmartyGrants users of all skill levels.

SmartySkills provides immediate access to a self-guided, online learning journey through self-paced, mobile-compatible courses across three complexity levels:

Access training from anywhere, 24/7:

Whether you are an account administrator that needs to know everything about SmartyGrants from beginning to end, a grants officer keen to build your grants program for maximum impact, or a casual user of SmartyGrants keen to glean insight into a specific topic, SmartySkills has everything you need to get you up and running (and keep you running for your whole SmartyGrants journey)!

There are dozens of interactive and video-driven modules available. SmartySkills is accessed via ‘Education and Training’ from the green Help button in the top right-hand corner of the screen when you’re logged into SmartyGrants.

Use your LMS profile to easily track your learning progress:

In addition to SmartySkills, you can engage our Training Team to arrange a bespoke training session, where you can set the training agenda. During the session, you can learn about specific areas of SmartyGrants in the context of your process.

We recommend you book a session of between one and four hours, depending on the amount of content you wish to cover. Our trainers can advise how long topics will take depending on the topic(s) and level of experience of attendees.

Costs for bespoke training are £160 per hour*. There is no cap on the number of training participants per session.

Bespoke training slots are available from 8am to 12pm BST. To organise a date and time for a bespoke training session, please contact service@smartygrants.com. All online training sessions use Microsoft Teams.

*Fees correct as at 22 April 2024.

SmartyGrants operates a constantly updated, password-protected Help Hub for grantmakers, and an open-access Help Guide for grantseekers/grantees. You may tailor the Applicant Help Guide for your applicants, and link this to your Applicant Site, if you wish.

The grantmaker Help Hub provides plain-English explanations and step-by-step instructions on all facets of SmartyGrants. The Help Hub can be accessed from the green Help button in the top right-hand corner of the screen when you’re logged into SmartyGrants via ‘Online Documentation’.

We operate a Grantmaking Forum for SmartyGrants users.

Here you can ask questions about the system, or about the grantmaking practices of your peers.

The SmartyGrants Forum can be accessed from the green Help button in the top right-hand corner of the screen when you’re logged into SmartyGrants via ‘SmartyGrants Forum’.

Technical support is provided by primarily our Australian-based team. You can contact our support team by emailing service@smartygrants.com.

Complimentary technical support is provided for admistrators (Manage Users), applicants and assessors.

If you have an urgent issue you can contact your local SmartyGrants representative.